Returns & Exchanges
At UpAiry, we want you to love your fashion finds, but if a fit isn't right, we offer a seamless 30-day return policy for all unworn items with original tags. Your satisfaction is our priority, and we've designed our exchange process to be as effortless as your style.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the unworn garments back in their original packaging, ensuring all designer tags and security seals remain intact and attached.
Ship It Back
Print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing